The pick up waiting station in New York was extremely dirty. I used to dread taking this bus due to some bad experiences (sitting near the bathroom for several hours) so I've refused to bus anywhere for years. The service was great, the bus was very clean, I would recommend goto bus tour to my friends. Driver was friendly bus ride was as expected. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Had to sit in a seat where I could charge my phone. Child seats should be less than adults. Another good service trip w the No 1 Bus staff,Keep it up for 2020 .Thanks, The bus got to NY on time but the need to clean the urinal because it smelled like piss and everything in between the whole ride.. See reviews, photos, directions, phone numbers and more for Number 1 Chinese Bus locations in … Great over all, except the fact that I was charged for a waist high box and other people where putting in multiple boxes that added up to bigger box than mine and they weren't charged. Although I haven't been to Chinatown before trying to find Allen street was very confusing in my little time frame. If I was the driver, I would've left their butts there. Most seats in the front of the bus was given to older Asian passengers. I use this bus company several times, I hope the staff speaks English because some of them don’t speak very well English. Great service. 1 Bus Tour Rating & Reviews 1015 Reviews Find and read all the latest No. Funny 2. No. My first time but will not be my last. It reflected that the bus had already arrived at its destination when it was an hour behind its arrival schedule time. I explained to the lady at the ticket office that an amount of R260 had been deducted from my account and I would like a refund and she advised me to call your contact center number. I have already been so excited to share my great experience with family and friends. ... Internal and external bus service for residents who don't drive. Really need to consider steam cleaning the seats. This hotel's dinner buffet looked good with fresh sushi, clams, etc.. NO. I am a frequent rider who always purchase a roundtrip ticket from colonial heights,va to new york.the $10.00 discount is no longer honored by number one bus or go to bus. And give your self about 2 hrs more for the expected arrival time. I will book my trips again with Gotobus, Bathroom smells terrible it needs cleaning. Also half way through the trip. I know I was and will rely on the company for future travels, I WOULD RECOMMEND YOUR SERVICE TO ANYONE OF MY FRIENDS BUT I THINK YOU CAN IMPROVE THE TOILET CLEANINNESS AND APPEARENCE, Bus was dirty driver was rude the ride was uncomfortable. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Maybe the bus can load up in front of your office that would make it easier for customers. Others weren't so lucky. I caught strep throat riding on the bus and witnessed an Asian male blow his nose on the bus without tissue. everything good, clean well but smell really bad and some seat are broked +they didnt count people after 15min break thats mean if u stay too long in the restroom u might have to walk home lol. Their buses are clean their drivers are friendly and traveling with them is a breeze. These verified No. Select a bus route to view the map, schedule, and real time arrivals near you. another wonderful trip by the No 1 Bus's staff a completed round trip grate service= good trips, Another good trip on the hands of the entire staff of #1 Bus co. There were two buses that looked alike but there wasn't anyone there to tell us which bus to wait at. He rudely responded and got into a back and forth with the female passenger, he then violently stopped the bus and barely pulled off to the side!!! We got to our destination an hour or so late but at least the driver drove safely, quickly and swiftly. What i dont like is people with a child who pay for a child they need to sit together and not with strangers. The bus was clean and I guess comfortable as if could be. But overall great service . But the bus be OVER PACKED. The bathroom was filthy and there was tape with dead flies hanging from it in the bathroom. Great service! Reliable and punctual economy travel. Bus arrived at destinations a little later than I was scheduled to be, latest being 30 minutes late which threw my day plans off quite a bit. we were demanded for an extra dollar, even after we showed printed ticket and a ticket from mobile. please email my sister for details, dandyl2004@yahoo.com. I only am adding these comments to improve the service. I enjoyed my ride to Richmond very much. Thank you. Although the air conditioner was turned on it was still very warm, about 30 minutes into driving a woman asked if he could turn down the Air conditioner because she was very hot! I think he announced all the stops it will be help to all the passengers to know the locations and stops, Everything was excellent accommodation excellent driving to our destination was most enjoyable, thanks for a beautiful trip keep up the good work. BBB remains operational and focused on serving our business community. Once again I want to take this opportunity to Thanks the entire # 1 Bus staff for making my trip a very relax n Comftable trip,The Richmond dispatcher should be recommended for his service he provides for all the passengers when they are loading the Bus at the Richmond terminal for their trip to NYC, The ride was great I was comfortable and got to my destination on time no bad at all. It was very unaffordable. Once again I'm very satisfied with the service provided by the entire staff of No1 bus, from the ticket agents on both side of my trip to the bus operator it has demonstrated a good customer service in addition to the skills demonstrated by their bus drivers it makes my trip enjoyable.I would continue to use their service on my future trips. Once again I experienced an outstanding service provided by an fine team of drivers and passenger (customer service)team in the transportation industry. I didn't have much of a choice this time around and you know, it was surprisingly pleasant. The bus was EXTREMELY hot the entire trip. Also, very timely. Always on time at pickup and to the destination! Find 1 listings related to Number 1 Bus in Colonial Heights on YP.com. Very foul smelling as if it isn’t maintained at all. Nice drive. 4. Free Wifi was indicated at the website. No seat reservation from Fredericksburg to NY. Otherwise great service. A person all the way in the back started smoking weed. Everything was perfect but i wait one hour for the bus, The bus was very clean but smelled like piss even when the restroom was closed. The room we stayed in was at their business wing so probably less elegant and a bit smoky. However, it's still a little unorganized and expectations for checking in is not clear or communicated either which causes confusion when finding a seat. No USB ports for charging convenience. Convenient service. As well as they assigned seats prior to boarding the bus however when getting on you could help but notice all the asians in the front seats and all the minority was seated in the back which i found racist! Called the 804 #provide, man was rude. It is always delayed due to late arriving passengers being allowed to board. Thanks for the service, I found everything to be satisfactory and yes I would tell a friend thanks for safe trip, It was a good ride and the bus drive was nice it was a save ride. No wifi as claimed either. There is 2 email accounts set up for me,please combined the accounts so that when the time comes for me to use my loyal points there would not be no problem to use the points. The staff dis nit interact with guest. At this point we were on the highway! I didnt get his name but he was kinda rude, n i could barely understand him. This bus was two hours late for it destination. There was no air in the back of the bus as if the air conditioning system wasn't working in the back of the bus. * Routes with 15 minute or better frequency during weekday base hours. Need to assign seats when ordering on line. It was a nice ride. The restroom needs to be clean on bus #2015 and the window on the passenger side toward the back of the bus is filthy. The driver never said anything or pulled over. I would like the tracking information to be accurate. Our new generation wireless AirBuds will change the way you listen to music. Affordable prices and got me to where I needed to be. Real simple just too many ppl listening to videos and music with no headphones, Bus broke down it took four and half hour to correct the situation; after seven hours we got an bathroom, bathroom on the bus smelled very bad wasn’t clean there was no where to eat. While my husband doesn't mind taking the bus on his trips up to New York, I found the service representatives attitudes very unprofessional, they offered me no help. Was very satisfied with my trip from Richmond to NY though. I was told i could sit wherever I wanted because the bus wasn't full. It was dirty and the smell was overwhelming in the bus. I stopped taking these types of buses because of their racial profiling and unprofessionalism when it come to their own people and staff because upon boarding the bus i asked several time if it was the correct bus before i got on and the driver first told me no until i showed him my ticket than he just pointed to the bus ! Had a great ride coming back driver was very nice, The bus was not clean fly on the bus an the bathroom was nasty dirty the driver did not speak up to were the destination was to left off did speak up for the stop then was very rude an nasty when ask this was going sat October 1. That one passenger was refusing to move From his seat. Even though I had my days mix up, my ticket was honor without any problem.good job for not getting me a hard time!!! He stood up, cursed loudly at the woman saying how she was bothering him (which she was not, the bus was hot and she asked him to turn the A/C down!) 1 Bus Tour tickets on GotoBus.com. The bathrooms, both on bus and in the station, unusable. No.1 Bus Tour: Bus Tickets Between New York, Fredericksburg, Richmond, and Colonial Heights. I enjoyed my trip on Go to Bus. However the bus drive safely & arrived at the destination earlier than expected which is great. Smelled so bad I didn’t couldn’t see the appearance of the bathroom. We have family in NY and this is the least expensive way to travel. My return trip, however, was dirty and uncomfortable. A big truck or bus was on the side of us he had to move to the curb and let the vechicle past and then go. The area I ended up in was dirty. Number 1 Bus. It is a price for what you get. Besides that, everything else was a positive experience. Other than that, good drive. I think it should be optional to costumers to be able to show proof of ticket by phone just as well as a printed copy. My ONLY issue was that the bus was too hot for the whole trip. BBB Business Profiles may not be reproduced for sales or promotional purposes. Bus was late by an hour and a half, but made no stops between richmond and new york, driver was great and the bus was very comfortable. You make people sit next to someone they may not be comfortable with. The time that the bus arrives at the destination is usually 2-3 hours later than what the schedule shows. Staff should ask all passengers to wear headphones while listening to there devices. The bus driver let some people off the bus early but wouldn't allow me. The shape of the back of the seats make it difficult to get comfortable, other than that it is the quickest and cheapest way to get to NYC safely. Busbud is a bus search tool - we include OurBus routes, schedules and prices in our searches along with many other bus companies. Otherwise, it was a smooth ride and the driver was nice and punctual. Thank you No. Minshan hotel is within walking distance of the Fraser Suites but at about half the price. Seating is already minimal. Also my seat was broken and it smelled like urine on the bus. The people need to sit together. Some of the people on the bus on the other hand... obnoxious. Read reviews of different indoor bug sprays, ... there are a number of products for eliminating them. I had a pleasure trip from NY to Va but the trip took me 8hrs instead of 6 1/2 hrs but on the way back home there's no problem returned back on schedule, Whenever I travel I always use No.1 Bus Tour. Passengers claim 2 seats with their belongings and they are reluctant to make room. (Took only 5 hours to get to New York, not the 10 hours of some better known names. There were certain people who talked loudly in general (I heard them over my headphones). Thanks!!! It gave an address but it didn't leave from that address. We hope you find them helpful! A passenger wasn't able to get on. I was more or less satisfied with my journey to Fredericksburg however, the driver could be courteous enough to speeak in English as well when communicating with passengers bearing in mind that there were not only Chinese on the bus. Phone service was A++, Driver hit warning speed bumps on side of highway twice, as if he was drifting. Thanks for providing a straight forward service. It was relaxing. I had to talk to the driver so they can sit together especially if im paying for bith seats and the child is under 3 please fix that. Read honest and unbiased product reviews from our users. DragonStream C. Mount Hope, KS. We arrived two hours late because driver went through the Verrazano Bridge instead of the Holland Tunnel. IE B-25 crashed into it back in 1945. or that the spire on the top is really a landing moor for a dirigible. Some of the seats were broken, you couldn’t adjust them. Very disappointed with my trip back. Drove safely. Many pools. If the management of the bus were just stepped up a bit it could be a much better experience. I felt very safe. The total trip was very good but the bus was dirty. They got me home safely at a very reasonable cost. Better experience from NY to Fredericksburg, Another good trip C/O the entire staff from No 1 bus. See BBB rating, reviews, complaints, request a quote & more. The bus should load passengers with tickets and confirmation numbers before those paying cash. The Best Way To Book Bus Tickets. I always enjoy riding No. I missed the bus. Besides that the bus was very punctual of time in departure and arrived to my destination a half hour later than told. San Jose, CA (16) Anaheim, CA (14) Mountain View, CA (2) Hawthorne, CA (1) Orange, CA (1) Explore popular careers in LUX BUS … I do t get why Chinatown busses are not as clean as Megabus or Greyhound. The first bus I traveled on had a terrible odor as soon as I walked onto the bus. For groups of 10+: To make a group purchase, please call 1-844-GRP-TRIP (1-844-477-8747) for assistance! The chargers are USB only, no outlets are available. They provide plastic bags for you to dispose of your own garbage, or if you get sick. The bathroom in the station visibly dirty & foul smelling, no soap or toilet paper. 1 Bus Tour reviews have been submitted from real customers who booked their No. My guess it was a language barrier but it was frustrating. I will recommend this company. Reviewed November 21, 2014 . I think the bus was a little dated. the bathroom was disgusting and unclean with no tissue to use,the air conditioner was broke and the heat was adjusted to high for comfort. Staff should tell people to put on headphones when on the bus. In all i have no way of being reimbursed for my money spent as there are no refunds. I like the price and the time it get there the driver is very courteous.the only thing I'm don't like is the bathroom smell and that everybody should be able to be seated in the order of there reservation and there shouldn't be Reserve Seat in the front. I found the person that walked the passengers across the street to the Eastern bus stop to be friendly. Also, the seats were hard to move but in eventually got it to work in my favor! Love No.1 bus! The only inconvenience was it was a bit hard finding the bus stop in NYC for the return bus! Sapa Express: Number 1 options for Sapa bus - See 696 traveler reviews, 331 candid photos, and great deals for Hanoi, Vietnam, at Tripadvisor. Overall, it was great. Also felt driver was speeding, nonetheless, the ride was quick. For the price, and speed, it is hard to better deal. I did have the information on my phone but she suggested that I should have had it printer out. It was disappointing that the bus had to change its time for departure. The bus arrived to NYC about an hour later than scheduled. I had a good ride to and from not bad at all, Cleanliness of bathroom should be maintained. Overall the bus usually leaves on time and the seating isn't too cramped. Next to the Airport Number 1 Bus Line. If you guys can have the wifi working it would be great. Bus was very bumpy on road? Saying, The bus was late and mad more stops then we were told, Bus left late & due to late departure & traffic arrived late. He needs head phones. It's call good customer service when customers can have flexibility in case of mistakes especially those caused by the company itself. this has been my only dessapoinment experience since becoming a permanent customer of # 1 Bus. But other then that it’s a decent company with fair prices. I never have to much of a problem with the number one bus service really get you to your destination on time thanks for great service, The customer service sucks i paid 3 fares it was only two traveling. This hotel's dinner buffet looked good with fresh sushi, clams, etc.. 1 Bus Tour service by rating different aspects such as the bus cleanliness, punctuality, staff and bus comfort. Almost missed it because of that. 3121 W Broad St. Richmond, VA 23230-5106. If the passengers are not present 5 minutes before departure, they should not be allowed to inconvenience and delay those of us who are on time. The price for the trip is excellent. 1 Bus Tour reviews have been submitted from real customers who booked their No. Aside from the gentleman in NYC being rude to me when I asked a question, the entire experience was favorable. Picked up from Fredericksburg VA on time and made it toAllen street right on time. The ride back home was even better. If I must pay full price for my 2year old, there should be a seat reserved for her and I to sit together. 1 bus. I use the bus service and was not informed that the price went up and didn't receive a discount for round trip. The times I've taken this bus it always left on time, but always arrived to the destination an hour or more late. See reviews, photos, directions, phone numbers and more for Number 1 Bus locations in Colonial Heights, VA. This made for a pretty long, uncomfortable trip. Happy New Year!! Otherwise things were reasonably good. The staff obviously just wants to get the bus going and treat you like it. 1 Point A to Point B priority. Have extra time built into your schedule when using this company. Good driving. Once on the phone he almost missed his stop. Also very affordable. I'm very dissatisfied with how my query was handled by the operator who put me on hold for a long 20 mins when i asked to speak with the manager to address my query. Would like some answers!! Driver did not inform passengers that the A.C was broken until we was on highway. If the buses are not kept running correctly, I would not. They are great and professional. With comprehensive experience we are here to help you select and purchase the building that is right for you. Some people walked in the wrong direction and were waiting in front of the other bus stations across Canal St. Neither had WiFi. The bus was slow but alright. number which was used going to destination but when coming back I showed the cn number to another agent and he give hard time almost miss the bus, coming back for NY was much better. He did not TEXT AND DRIVE. Much better than before. I enjoyed the ride. Got there safely, they were really punctual. The bus was delayed by one hour. I used ur service several times before.. but this trip was the best of the rest.. the previous ones. We arrived in New York early which was a plus for me. Shame on you, GoToBus! Bus had sitting water in the back near the rest room. But I love your services. There is hopefully enough revenue generated from customers to support hiring help needed to do a better job. Purchase a round trip and they send an email with cn. The experience was one of my best rides thus far. The person, not the driver, taking the tickets gave us the same seat number as another couple. They were travelling to Richmond and Colonial Heights. I'm sure the bus is not sanitized and desperately needs to be. If your looking for a cheap way of traveling this is the way to go. The came and hour late, so that means I got my destination late. I ride with this company all the time with no issues or problems at all. Puddle of water 1 Bus Tour reviews from fellow bus travelers. Also you should only keep a percentage of the money for missed buses. That makes me late for work. Very scary. Pick up location was obscure. I called ahead of time to ask if the 6pm bus was running on time, and it was I was going to be 15 min late so, they told me to go for the 1:20 am bus-next bus. Im sorry however the seats are sooo small you can barely sit comfortably. Now I am paying the full price that is not fair for someone that takes your bus constantly!! To charge your phone there was no power. Couldn't even use the bathroom on the bus. Left on time, clean bus and was able to charge my phone during the trip. 1 Bus is my favorite busline because it goes directly from Virginia to New York.

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