20K likes. The complaints about the Houston Metro Bus service are exactly the same complaints users had about LACMTA bus service. After an investigation is completed, METRO will make a final decision and issue one of the following letters to the complainant based on the investigation findings: A person may also file a complaint directly with the Federal Transit Administration’s Office of Civil Rights at: Due to COVID-19, our Customer Service hours of operation are temporarily 8 a.m. to 5 p.m., daily. Had to take 05h40 bus to Ontdekkers and walk all the way down to Gordon Road. The METRO has 96 Bus routes in Houston with 8948 Bus stops. Houston streets are about to get a little more crowded as Metro is bringing back an articulated bus fleet. The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF), Metropolitan Transit Authority of Harris County (METRO) METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. Excuse from the bus driver on Monday " there was no bus for him to drive. " Their Bus routes cover an area from the Grand Parkway Pr stop to the Baytown Pr stop and from the Conroe Pr stop to the Sh6 Missouri Cty Pr stop. Within ten (10) business days of receiving an ADA complaint, METRO will review the submitted information and send the complainant an acknowledgment (letter or email) informing them whether the complaint will be investigated as an ADA complaint. The ADA Complaint Form may be accessed by clicking the link here: ADA Complaint Form (PDF) It looks like your browser does not have JavaScript enabled. See all Bus Operator salaries to learn … They don't care about their people. 1200 New Jersey Ave., S.E. "We basically put together a priority strategy based upon particular ridership, the disabilities of our riders, the economic status of our riders, what should be our priorities going forward.". METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. Before she became transportation reporter in 2011, Gail hosted weekend programs for Houston Public Media. METRO will promptly investigate all valid complaints of alleged discrimination based on disability in its programs, services and activities within 60 days of receiving a complete complaint. All Departments ; Committees & Subcommittees ... Metro has adjusted service in response to COVID-19 and face coverings are required on all buses and trains. To embed this piece of audio in your site, please use this code: METRO has about 9,000 bus stops throughout its service area. Attention: Karen Kauffman, Chief Human Resources Officer "We have a very good foundation in place now and we have contract capacity in place now," said Lambert. Unfair treatment to the riders indeed. The transit agency says it’s reviewed hundreds of stops to see which ones need the most help. Weekends, Closed 713-635-4000 Lost & Found 1900 Main St. Houston, Texas 77002 Monday - Friday, 8 a.m.-5 p.m. 8 a.m.-5 p.m., … However, the appeals court upheld the trial court’s decision to dismiss Metro’s plea and affirmed the trial court’s order. Search metro.net, The Source, and El Pasajero COVID-19: Metro has adjusted service in response to COVID-19 and face coverings are required on all buses and trains. Metro Headquarters Los Angeles County Metropolitan Transportation Authority One Gateway Plaza Los Angeles, CA 90012-2952 213.922.6000. This report is normally required of bus drivers when a passenger is injured. Management is terrible, they treat drivers bad from day one. Facts about METRO. Phone: 713-739-6851. Please turn on JavaScript and try again. Last year, Metro went back to the drawing board, scrapping its 80-route bus program and launching a major redesign, then adding even more late-night … METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 Many King County services are continually adapting because of the COVID-19 pandemic. Pay is very low, about $17 after training, top pay is only $22. And when they arrive a few minutes before the arrival time, they don’t wait until the arrival time, they pull off and leave you. See reviews, photos, directions, phone numbers and more for Houston Metro Bus Company locations in Houston, TX. From early-morning interviews with commuters to walks through muddy construction sites, Gail covers all aspects of getting around Houston. Contact us by phone at 713-635-4000 Submit your comments online or call us. Houston, Texas 77002, Email: Karen.Kauffman@ridemetro.org Please enable scripts and reload this page. >> Use Metro’s Interactive Estimated Ridership Stats to view Monthly Ridership stats, Line Level trends, and Historical information. Comments, Compliments & Complaints Monday - Friday, 8 a.m.-5 p.m. The Metropolitan Transit Authority of Harris County (METRO) will investigate all complaints from individuals alleging discrimination in METRO’s programs, services or activities, under the American with Disabilities Act of 1990 (ADA). Lambert is also asking riders to get in touch with METRO if they have concerns about a particular bus stop. However, several years ago, major changes were made to the bus component and the bus is actually a lot better these day, and I one who despises buses, I have to say the MTA buses in LA can, at times, be somewhat workable. Free interview details posted anonymously by Houston Metro interview candidates. METRO Home Metropolitan Transit Authority of Harris County 1900 Main St. Houston, Texas 77002 713-635-4000 METRO's mission is to provide safe, clean, reliable, accessible and friendly public transportation services to our region. Call Customer Relations at 202-637-1328. Triennial Review and National Transit Database (NTD) Reports. Revolving door philosophy, they don't care how many people quit as long as they got new people coming in. Discrimination complaint; Unsafe food handling; Septic or sewer problem; Other problems or complaints ; Do more online; Metro Trip Planner; Parcel viewer property information; Jail inmate lookup; More tasks; Services. Contact us by phone at 713-635-4000 Submit your comments online or call us. Metro CEO Tom Lambert said they're focusing on stops where riders are having the most difficulties. The buses are always LATE, especially 82, 65, and 161. Any person who believes that METRO has discriminated against them based on their disability may file an ADA complaint, directly or through an authorized representative, by completing and submitting METRO’s ADA Complaint Form. The most common complaints were that drivers left passengers stranded, left a stop early or arrived late, or did not follow the published route. HOUSTON – Every year more than 17,000 passengers depend on METROLift for more than 2 million rides. Some of the stops that have already been improved include Fuqua and Fondren as well as Beechnut and Synott. East Building At all exactly the same thing happens.1.5/5 ( 88 ) find 3 listings related to Metro muddy sites... 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