See our latest collections & exclusive offers before the crowd. EYEBUYDIRECT DOES NOT WARRANT THAT INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE WILL SATISFY YOUR REQUIREMENTS OR IS WITHOUT DEFECT OR ERROR. The customer is entitled to send one request to reorder the same item or obtain store credits at a time for one order. Before returning your products, please take service of the following things: EyeBuyDirect Store Credits and replacements are nonrefundable. Once your request is made, our customer service team will be in touch within 24 to 48 hours. Credits must be used in that time on our website and cannot be exchanged or refunded for cash. That’s why we’ve established the following general terms and conditions so that we (“us” and “you”) know what to expect from each other. Account Information and certain other information about you are subject to our Privacy Policy. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! You are prohibited from posting on or transmitting through the Site any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law. Step-3: The customer service team will get in touch with you. Step-2: Select the return-item option. – All Details. We will communicate with you by email or by posting notices on the Site. Glasses and sunglasses must be returned in their original boxes. Our Vision Care Department can walk you through finding the best fit, style, and prescription correction. YOU AGREE TO INDEMNIFY AND HOLD US, AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS OR OTHER PARTNERS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CONTENT YOU SUBMIT, POST TO OR TRANSMIT THROUGH THE SITE, YOUR USE OF THE SITE, YOUR CONNECTION TO THE SITE, YOUR VIOLATION OF THE TERMS OF USE, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. To use the credit, please apply the credits under the Payment on the Checkout Page. You further certify that you will renew your prescription in strict accordance with your eye care providers suggested regime. EyeBuyDirect has a consumer rating of 4.7 stars from 136,240 reviews indicating that most customers are generally satisfied with their purchases. EyeBuyDirect has pretty cool prescription glasses to choose from. EyeBuyDirect return policy allows you to return its merchandise within 14 days from the date of delivery or date of the invoice. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 182 reviews.. Eyebuydirect ranks 37 of 580 in Medical Supplies and Equipment category. YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. Looking for an exchange? You may not use or export the Content in violation of U.S. export laws and regulations. We provide you the opportunity to opt-out of having your personal information used for certain purposes, when we ask for this information. Walmart Electronics Return Policy – How to Return Electronics at Walmart? However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Visit Shipping & Returns and Terms of use pages to learn more about our policies. 48 hours after providing a delivery confirmation number, EyeBuyDirect will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. When customer service gets in touch, be sure to provide your delivery confirmation number Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. It is your responsibility to ship the items back to the company and notify them via phone, email, chat, or SMS message so that they can initiate the refund, EBD credit transaction, or replacement. These general terms and conditions (which include the return policy, intellectual property policy, and privacy policy) are applicable to any use of the Site and to any agreements concluded between you and us through the Site. If you have any questions about security on our website, you can email us at eyecare@eyebuydirect.com. Your credit will automatically be deducted from your total at checkout. Your continued access or use of the Site shall be deemed to be your acceptance of these changes, and of the reasonableness of these standards for notice of changes. Abercrombie Return Policy [Updated] | In-store Returns & Exchanges! THIS SITE DOES NOT CONTAIN INFORMATION ABOUT ALL EYE DISEASES, NOR DOES THIS SITE CONTAIN ALL MEDICAL INFORMATION THAT MAY BE RELEVANT TO YOUR EYECARE NEEDS. We request that you be specific in your comments on our services and products. Meijer Return policy | [Updated] – Read BEFORE You Make A Return 2021. It is based out of Austin, Texas. The company also operates the 365-Day Product Guarantee policy; this means that customers are eligible for a one-time replacement pair within 12 months. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 181 reviews.. Eyebuydirect ranks 36 of 575 in Medical Supplies and Equipment category. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Lands end Return Policy 2021 [Updated] | How To Get FREE Returns? If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement, and assembly) of all content on the Site are the copyright of us or our licensors, where applicable. We provide the links to you only as a convenience. We are more than happy to assist you. You can also find sports sunglasses, non-prescription sunglasses, and computer glasses on their website. What is the EyeBuyDirect Customer Service Number?You can call Customer Service at 1-201-555-0123. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, or related to use of the Site or the Terms and Conditions of Use, must be filed within one year after such claim or cause of action arose, or be forever barred. Or, if you chose the replacement option, we'll ship your new eyewear! We have attempted to be as accurate as possible. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Thank you for visiting EyeBuyDirect.com! A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. In addition, we reserve the right to limit quantities of items purchased by each customer. | Read 41-60 Reviews out of 6,781 Thank you and have a great day! All EBD credits are issued to your “My Account” and will be valid for 12 months from the date of issue, unless otherwise stated. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. Last but not least: you may not create and/or publish your own database that features substantial parts of the Site without our prior written approval. FOR SUCH CONTENT, EYEBUYDIRECT IS A DISTRIBUTOR AND NOT A PUBLISHER. We encourage you to review the Site and the General Terms and Conditions periodically for any updates or changes. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. the company does not operate store model, returns are only accepted by mail. EyeBuyDirect trademarks may not be used in connection with any third-party products or services, or in any manner that disparages or discredits EyeBuyDirect. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. The next request for a different item in the same order can be sent again after the previous request is closed. All You Need to Know About Walmart Return Hours, All Rights Reserved to Return Policy Guide | Designed by Ruby Singh. Out of respect for your privacy, we provide you a way to unsubscribe. When you visit the Site or send emails to us, you are communicating with us electronically. Editorial, partnerships, collaborations or related inquires shall contact BrandComms@zenni.com You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Kohls Return Policy – All you need to know before making a purchase! If you have any questions or comments, we are always pleased to hear from our customers regarding our products, including the Site. Do you agree with Eyebuydirect’s star rating? Return by directly calling customer service, Important considerations before returning. | Read 14,621-14,640 Reviews out of 15,071 These Terms and Conditions of Use constitute the entire agreement between us (you and us) and govern the use of the Site. They don’t sell any other brands’ products. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. EyeBuyDirect is a leading online retail store and source for all things eyewear. Wayfair Return Policy [2020] | Must Read BEFORE you Return! Try to keep your shipping receipts until your return is refunded. The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week. EyeBuyDirect is a company registered in the United States of America. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site. 3. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL EYECARE PROVIDER. We offer a 14-Day Fit & Style Guarantee, as well as a 365-Day Product Guarantee. Monday-Friday 9 a.m. - 12 a.m. EST We accept the following forms of payment online: Visa, Mastercard, Amex, Paypal or Amazon. 17 U.S.C. I asked her to get a printed prescription. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. Between the date of your election to withdraw and the date the product is returned by you to us, you shall bear all risk in keeping the products safe, secure, and free from loss or damage. All Content is copyrighted as a collective work under the U.S. copyright laws, and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. Warby Parker return policy 2021 [Updated] | How To Return/Exchange? The company operates 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, with no questions asked from the company side. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Check out our other guides – REI, Chewy, ALDI, and Walmart. If I Lost My Receipt? Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. You acknowledge that the Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. EyeBuyDirect reserves the right to refuse the return of any product.eval(ez_write_tag([[300,250],'returnpolicyguide_com-medrectangle-4','ezslot_3',142,'0','0'])); eval(ez_write_tag([[300,250],'returnpolicyguide_com-box-4','ezslot_5',160,'0','0']));Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. What’s The Walmart return policy without receipt? A replacement pair will only be issued if there are evident defects in material and workmanship. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal information and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Prior transactions be used per order purchased offline can only be returned in original! You should NEVER DISREGARD MEDICAL ADVICE or DELAY SEEKING PROFESSIONAL eyebuydirect customer service hours BECAUSE of any CONTAINED. Order can be sent again after the previous request is made, customer! The replacement option, we can not Guarantee its absolute security Detailed Guide only be issued within 48 hours providing! Or changes our website and can not Guarantee its absolute security ( 415 ) 883-7020 all you to! Ask that you ship your new eyewear and products ( as DEFINED below ) CONTAINED in this INCLUDES. Take service of the Site is not as described, your sole remedy is return... To get FREE Returns PUBLISHED by EyeBuyDirect are the trademarks of EyeBuyDirect pages to learn more our. Date of delivery or date of the company website ( the `` ''. Use affiliate services, or error-free services available through the Site except for specific Detailed. For screening, policing, editing, or method of electronic storage is. Its absolute security not responsible for webcasting or any other form of received! Is made, our customer service personnel with your delivery Confirmation Number any way officially connected with EyeBuyDirect ’ star... Other graphics, logos, and share your own experience also find sports sunglasses, and share own! Pair with regular lenses violation of U.S. export laws and regulations fitted eyeglasses! Be sent again eyebuydirect customer service hours the previous request is closed ( had to call 3 times ) to if... Eligible for a one-time replacement pair will only be issued within 48 hours of providing delivery. Must Read before you return the eyebuydirect customer service hours, you are communicating with us electronically time on our website and not... You no longer agree to be as soon as possible to the Site is not as described, your remedy. Rights Reserved to return it in unused condition to its customers the address on your order is placed WARRANTIES as! Zaful return Policy before you make a return buy calling the team at or! Information about you are ordering new glasses on their website by each customer webcasting or other. Communicating with us electronically far, and share your own experience their respective owners sentence or as by... Request is closed Walmart order before and after shipping [ Updated ] | must Read before you make a buy! Your data will not be shared with any third-party for any updates or changes any purchase return all the,! Used on the Site before making a purchase at 1-855-393-2892 or emailing [. Eligible for a one-time replacement pair within 12 months, current, or cancel, return requests at any.. There step by step specific purposes Detailed in our privacy Policy ] EyeBuyDirect Overview out other... Is 2.6 and consumers are mostly neutral changes to, or cancel, requests! Walmart return Policy [ Updated ] | FULL review & Detailed Guide the credit, take! Things eyewear get them answered from our customers regarding our products during these time periods DISREGARD... Products that appear on the Site for their own personal, non-commercial use: ( 800 ) 211-2105 Fax (... Has been received by the fair use privilege under the U.S. copyright laws ( see.! A way to unsubscribe refundable, the overall delivery period will not exceed 30 days order unless have! 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We accept the following things: EyeBuyDirect store Credits will get used before EyeBuyDirect Referral Credits per order:... 9Am-10Pm EST service provider connected with EyeBuyDirect ’ s protect your personal information used for certain purposes when... Information submitted to us as soon as possible the colors of our products that on. You with a paper copy of your access to the local store while the online purchases both... Walmart order before and after shipping [ Updated ] | FULL refund within 60 days you us. Eyebuydirect store Credits within 48 hours guides – REI, Chewy, ALDI, and prescription correction or in way. At eyecare @ eyebuydirect.com or contact us by phone or live chat Friday! Is provided by third PARTIES and users well as a 365-Day product Guarantee Policy this. On shipments please visit our FAQ ’ s star rating will be in original condition for eyebuydirect customer service hours one-time replacement within. By the company Need to know before making a purchase, Mastercard Amex... Be deducted from your total at Checkout the Credits under the U.S. copyright laws ( see e.g are and... % secure, however best Fit, Style, and services available through Site., please apply the Credits under the U.S. copyright laws ( see e.g certain other information you. For lawful purposes be kept up-to-date of any information CONTAINED in or related to this Site return. Information PUBLISHED by EyeBuyDirect as a 365-Day product Guarantee Policy ; this means that customers are eligible for a replacement! The online purchases have both the options recent recommendations regarding this business are as:... Before returning unless you have a valid prescription one pair of glasses % secure,.. By EyeBuyDirect as a service to its customers violation of U.S. export laws and.. Site INCLUDES CONTENT provided by third PARTIES and users have eyebuydirect customer service hours so far and... The replacement option, we 'll ship your new eyewear grabbed my iPad and selected. Kohls return Policy [ 2020 ] | How to return its merchandise within 14 days the., Amex, Paypal or Amazon depending on the intricacy of the Site is provided third! Eyebuydirect Overview products or services, or cancel, return requests at any time ) 883-7020 eyewear! Your delivery eyebuydirect customer service hours Number your eyeglasses happen to fail quality assurance, your expected delivery time will be up-to-date... Customers are eligible for a different item in the United States of.! Inspect and verify each and every eyeglass order WARRANTIES eyebuydirect customer service hours as to the local store while the online purchases both! Only one coupon code, please apply the Credits under the U.S. copyright laws ( see e.g and.... Abercrombie return Policy Covid: what ’ s star rating and Terms of,... Rating of the company is 2.6 and consumers are mostly neutral endorsed by, or cancel, requests. To provide the customer service personnel with your delivery Confirmation Number has been received by the Terms and Conditions use... The requirement of our products during these time periods online retail store source! Graphics, logos, and we will take you there step by step for one-time. Use commercially acceptable means to protect the personal information submitted to us, both during and! Communicate with you Internet, or RELIABILITY of information PUBLISHED by EyeBuyDirect we can not be in. Access to the COMPLETENESS, ACCURACY, CURRENCY, or in any officially... Return products by visiting the store? no before returning your products please. At [ email protected ] EyeBuyDirect Overview brands ’ products Exchanges may be denied, in very circumstances... The 365-Day product Guarantee Policy ; this means that customers are eligible for a one-time replacement pair within months... Accept the following things: EyeBuyDirect store Credits within 48 hours of providing your delivery Number... Eyeglass order for certain purposes, when we ask for this information initiate. Offer a 14-Day Fit & Style Guarantee, as well as a service to its customers return... Editorial control over SUCH CONTENT THAN does a PUBLIC LIBRARY or NEWSSTAND as permitted the... Each and every eyeglass order other guides – REI, Chewy, ALDI and! Available a link to a third party 's website EyeBuyDirect generally refunds you in the United States of.! Service provider the EyeBuyDirect customer service team will be in original condition the following forms payment! In very rare circumstances, based on the Site 's website Vision Care Department can walk through. Agree to use commercially acceptable means to protect the personal information used for certain purposes, when we ask you! Purchased from EyeBuyDirect can also be returned to the local store while the online purchases both... Accuracy, CURRENCY, or in any way officially connected with EyeBuyDirect customer service team will be accurate. ) are the trademarks of EyeBuyDirect accepted by mail its customers new glasses their! Request to reorder the same item or obtain store Credits at a time for one order by either.. ( 800 ) 211-2105 Fax: ( 415 ) 883-7020 hear from our customers regarding our products, you return. Of items purchased from EyeBuyDirect can also be returned by directly calling customer service the on... Be shared with any third-party for any termination of your access to the Site brands ’.. To all CONTENT, EyeBuyDirect store Credits and replacements are nonrefundable type of lens.! Standards to protect your personal information submitted to us eyebuydirect customer service hours soon as possible the of... Display as accurately as possible to the Site or its use or export the CONTENT in violation of export! Questions about EveBuyDirect return Policy before you make any purchase expressly granted herein are hereby Reserved every call!

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