... case particularly for new and emerging communities who face the greatest barriers to accessing support services. For example, they may be concerned that they will be seen as being overly dependent on their family or not sufficiently independent, compared to their age-matched Anglo peers. engage and support African Australians to develop initiatives to address identified areas of particular concern, such as child protection and family violence. Architectural barriers. Such differences can either decrease empathy or understanding for the family's concerns and/or increase (pre-)judgement; CALD families may feel service providers and practitioners who are not as aware of their cultural norms and expectations will judge them less. The reasons for this were a mix of practical issues (such as limited time due to being the main breadwinner) and cultural in which gender roles are clearly defined and raising children is delineated as being a predominantly female activity" (p. 4). It is important for staff to respect the particular preferences of ethnic minority parents (Box et al., 2001). This places them at greater risk of experiencing family violence. It is important for practitioners and services not to be "colour blind". There are also groups of parents prevented from accessing services because of time pressures – a particular issue for single parents and parents in employment (Johnson, 2003). In addition, some CALD families may simply agree with service providers and practitioners so as not to disappoint them. The two greatest barriers to accessing services reported for international victims were language and transportation. However, in the long term, the development of an overarching social inclusion framework for the family support sector may help to make gaps in service provision, as well as aspects of service delivery currently not reflected in service statistics, more visible. Based on the barriers outlined above, a number of recommendations for enhancing service accessibility and delivery to CALD families have been identified. For example, service providers and practitioners may assume knowledge of English or define culturally acceptable practices as abuse. Service providers indicated that the availability of information and access to providers who speak English, Spanish, and in some communities Korean, was not difficult. The sector is undoubtedly already engaging in Findings from the project, released in a suite of resources titled In Our Own Words, included the need to: The Australian Human Rights Commission is committed to a project review. Each community’s circumstances are unique, so it is important that people name the local barriers that stand in the way of inclusion. There are potential barriers and challenges in considering how the concept of social inclusion is reflected in the provision of family support services. As one of Victoria’s largest employers the Department aims to create an organisation that is diverse, fair and inclusive. It is well established that access to healthcare may be compromised in low-income and middle-income countries ().People with disabilities are more likely to experience access barriers in a range of contexts than the general population (2 – 15).Attitudinal barriers, in particular, hinder access to healthcare for people with disabilities (16, 17). In addition to being LGBT, they may be any race or ethnicity, rich or poor, speakers of English or other languages, and in families that are or may not be religious. They also provide outreach services for vulnerable customers in the community. As Forehand & Kotchick (1996) pointed out: Ethnic minorities walk a fine line between maintaining their cultural values and customs and adopting the cultural strategies of the European American culture that are typically associated with success. Although treating everyone in the same way is superficially equivalent to providing equal opportunities, it can in fact result in discrimination and "institutional racism" (discussed below). In addition, refugee families are likely to experience a niche set of issues that pertain to their experiences. The Top Five Barriers to Inclusion and Why You Should Avoid Them January 30, 2017 By: Natalie Holder. Also, as Katz (1996) pointed out, in many CALD communities there is likely to be a family or other connection between the client and the service provider. Just as individual service providers and practitioners in Australia differ to a greater or lesser extent from Australian cultural norms, families from CALD groups may deviate from the norms of their culture, both generally and as a result of acculturation. More broadly, issues of trust and confidentiality may be magnified for some CALD groups. Service providers and practitioners may not have adequate resources to support them in providing a culturally appropriate service. lack of knowledge or understanding of services that are available. practical barriers accessing services; and. Curb cuts, ramps, automatic door openers, elevators, braille signage, telecommunication devices, and similar accommodations (or the lack thereof) send a message that people with disabilities are or are not welcome. Centre for Community Services Research, Flinders University, Adelaide. Depending on the family's situation, fear of immigration and other authorities may also prevent the family from accessing services. We acknowledge all traditional custodians, their Elders past, present and emerging, and we pay our respects to their continuing connection to their culture, community, land, sea and rivers. Trust and shared interest are inherent in the relationship. The productivity and efficiency in service therefore depends on how each department removes age barriers to allow individuals exercise the skills regardless of length of practice (Zhang, Warner, & Firestone, 2019). Similarly, further discussion is required as to how different service providers or professional groups with the sector engage with the framework. For more information, check out Project Change. Accessibility and inclusivity in dementia services Sarah Ghani, Consultant Clinical Psychologist West London NHS Trust, ... the Sikh community (Uppal, Bonas & Philpott, 2014. Oakland County Executive David Coulter's push for greater inclusivity, equity, and diversity to be reflected in both county policy and its services provided to residents continues. Age diversity can affect how the community organization structures most of its functions. Lack of information and partnering with CALD-focused services in the local community can compromise the holistic approach that service delivery can offer. Removing barriers to inclusion requires that actions support all employees, regardless of their gender, gender identity, race, ethnicity, or sexual orientation. 8 Department of uman Services Our diversity and inclusion vision Our goal is to reflect the diverse community we serve and create a great place to work for everyone by embracing the individual skills, perspectives and experiences our people bring to the workplace and harnessing these for high performance and improved service delivery. Specific objectives of the research included: To identify the main barriers and enablers to accessing and progressing through school. Most … Increased profits, improved reputation and employee engagement are just a few of the huge returns on your investment of time and resources when knocking down these five inclusion barriers. Barriers to true inclusion can also exist in informal ways. As such, institutional racism has been redefined here to broadly refer to racism that is not due to prejudice or discrimination by individuals, but rather occurs when the policies, practices or procedures of organisations intentionally or unintentionally discriminate against particular sectors of the population. However, fathers from ethnic minority families are particularly challenging to engage because of traditional gender roles. of services – creating a barrier to inclusion – and the successful engagement strategy will be to produce user-friendly information and disseminate it at appropriate locations. Today, diversity has become big business for corporate America and many organizations. Social inclusion in the family support sector, Relevance of social inclusion principles to the family support sector, Considering social inclusion: Ideas for service providers and practitioners, Families and Children Expert Panel Project. Example: Compatibility of cultural backgrounds of client and service provider A Tamil Sri Lankan who is culturally Dravidian may prefer not to have a Sri Lankan service provider or practitioner who is Buddhist Singhalese, because of the in-fighting between these two cultural sub-groups. Decades of research show better outcomes for people with disabilities when they are included. Ethnic minority families who perceive that the skills, support and advice they are receiving from family relationship services reflect individualistic norms may disengage from the service because they do not consider it appropriate for their cultural needs or issues. While these studies concentrated on mental health specifically, it appears important for service providers and practitioners in health-related fields to be explicit in the protocol and boundaries of how confidentially the information is held. . Barriers to inclusion. However, services can also be difficult to engage with, or hard to reach due to a range of factors. 1. The Australian Institute of Family Studies acknowledges the traditional country throughout Australia on which we gather, live, work and stand. Differences in cultural norms and values between two individuals from the same cultural group may in fact exceed those across two individuals from different cultural groups. This is compounded further for ethnic minority women, whose traditional gender role is as carers rather than as those who are cared for (Cortis, Sawrikar, & Muir, 2007; Weerasinghe & Williams, 2003). Top Five Barriers to Inclusion. The process identified barriers for participants including physical and cultural. While many inclusion discussions effectively focus on underrepresented populations, our data suggest an opportunity to expand these conversations to recognize that inclusion applies to and can benefit all colleagues. This sample included parks and recreation departments, community education departments, YMCAs, YMCA camps, and Jewish Community Centers throughout Minnesota. In this video, representatives from diverse community groups explain why the Everybody Matters: Inclusion and Equity Statement is so important. Inclusion is among the most controversial topics in modern education. 10 Barriers to Outstanding Customer Service. Viewing family support work through the lens of a social inclusion framework may also present challenges to service providers and practitioners with a more traditional approach to service delivery.2 Practice that is informed by the principles of social inclusion (referred to as "just therapy" by Waldegrave, 2005) requires a potential change in professionals' attitudes and responsibilities, to include a greater acknowledgement of the impact of clients' socioeconomic, cultural and gender contexts. It is akin to deinstitutionalization of the 1970s and mainstreaming of the 1980s---and shares its origins with both of these. In fact, the whole concept of a family sitting down and discussing their problems together was alien, in that parents very seldom discussed issues with children. multidimensional approach to community-based rehabilitation, supporting interventions across the key areas of health, education, livelihoods, social life and empowerment. © 2021 Australian Institute of Family Studies. It is important for service providers and practitioners to be aware of the cultural, structural and service-related barriers that ethnic minority families may experience or perceive. Access to services. 2. Chapter 23 is about ways to improve access – for specific groups or for everyone – to the services that enhance life in the community. This much is evident in the facts, and specifically PwC’s recent research that showed Australia has stagnated in 2015 on women’s economic empowerment, namely in closing the pay gap and increasing the number of females in paid work. The need to provide tailored, culturally appropriate service delivery for ethnic minority families is especially important for preventative or universal services. Because of the long history of abuse of ethnic minorities in this country, many of these families resist any efforts of the "white establishment" to assist them in raising their children. a new perspective on ways in which sectors can collaborate to meet the potentially multiple needs of families who are disadvantaged. Through community partnerships among different groups, anti-racism training for community groups and financial institutions, and a strong community task force, the Project was able to get local banks to commit to low-interest rates and flexible underwriting that benefited low-income groups of color. What Community Service Center program(s) did you work with. See section 4.1. for more information. Moreover, in 2011, a major reform programme for disability services was initiated - Time to move on from congregated settings - A strategy for community inclusion (Health Service Executive (HSE), 2011). It requires an inversion of the approach that characterises particular groups as "hard to reach", by focusing on strategies that will make the service less hard to reach for some families (Brackertz & Meredyth, 2008; Moore, 2009). Authentic inclusion is happening in schools and districts around the country and the world (some nearing 90% inclusion rates or above for many years). Overcoming the Barriers: Practical Diversity and Inclusion Despite the best of intentions, organisations all too often don’t realise the full benefits of becoming a … These include: 1. lack of awareness or confidence to address the needs of CALD families; 2. practice that is not culturally competent; 3. lack of adequate resources; 4. institutional racism; and 5. lack of awareness and partnering with CALD-focuse… One way in which institutional racism can manifest is in having practices and procedures that are "colour blind". When there is an inclusion imperative, caregivers have a sense of purpose and belonging. Further, ethnic minority families in regional Australia may not have the social support of extensive community networks. Thus, failure to engage with culturally appropriate delivery of preventative services can result in children and families suffering much harm. Background and research questions . Although the intensity of acculturation wanes over time, individuals from ethnic minority groups do have the need to express different parts of their cultural selves at different times (Porter & Washington, 1983). language barriers: English proficiency, professional jargon and misinterpretation of body language; cultural norms that prohibit seeking extra-familial support, especially for women and children; traditional gender roles that prevent men from engaging with services or discussing family difficulties; and. Only by being culturally sensitive and responsive to ethnic values will parent training be accepted within these populations. These issues can pertain to a range of factors, such as dislocation, acculturation, identity and racism. The ongoing and fluid process in which individuals from CALD groups must balance their conflicting needs for cultural preservation and cultural adaptation is known as acculturation (Berry, 1980). This sought to move individuals with disabilities from congregated settings into the community, Therefore, under-representation of the cultural diversity of the local community in the workforce can compromise effective and culturally appropriate service delivery. 57 3A Recognise physical, skill-related and other barriers to participation 58. At worst, CALD families may perceive that individualistic models of service are an implicit attempt to make ethnic minority families conform to mainstream culture, in which the service provider is imposing a "white is right" model, and which suppresses their right and need to express different parts of their cultural identity at different times. Overcoming the many barriers to inclusive education will be difficult. Developing teamwork and community will increase the feeling of “shared ownership”—making inclusion work will be a communal responsibility and adventure. Low English proficiency can mean that families are prevented from seeking out or do not have the confidence to seek out information about services in the community from which they could benefit (Box et al., 2001). Availability of services, amenities, or products. service to the Victorian community. For example, insufficient partnering with services that can offer accredited translation or interpretation can prevent good practice. As such, some ethnic minority families may resist seeking extra-familial help because of a prohibitive sociocultural norm. Thus, the brochures or other information should indicate that the service is available in minority languages and should point out how it can be accessed. There are potential barriers and challenges in considering how the concept of social inclusion is reflected in the provision of family support services.For some practitioners in the sector, "socially inclusive practice" may be viewed as another (more fashionable) way of describing what they already do, and have always done. and delivery of services 1.3 Use work practices that are inclusive and benefit service delivery outcomes, community relationships and the work environment 1.4 Identify and respond to client diversity in accordance with legislation, policy and guidelines 2. lack of awareness or confidence to address the needs of CALD families; practice that is not culturally competent; lack of awareness and partnering with CALD-focused organisations in the local community. If CALD families have had experiences of services that target chronic issues that did not meet their expectations and/or the ideology of the service differs from that of the family's or the community's, they may be reluctant to engage with services when there is a crisis and service provision is necessary. Families may experience challenges in trying to access these services. barriers 67 3C Support the person to implement strategies to address barriers to planned Reassurance of confidentiality was considered critical for this group. Input will be invited from African Australian communities to assess progress since the release of the document in June 2010, with the commission reporting results back to the Australian Government. These are described in the following section. Where possible, accredited interpreters should be employed to overcome issues that may occur due to varying levels of skill and training. Barriers in Hiring If your company is more homogenous than the general population, it’s worth looking at whether your hiring process is excluding or even alienating certain groups. Add to that cultural competence and you have a well-formed ecosystem designed to serve all … The Community Planning Workshop (CPW) Briefly describe the project(s) you work on with the Community Service Center (CSC). Notwithstanding the complexity of issues associated with a culturally diverse workforce, it is still important to be able to provide an opportunity to ethnically match service providers and clients. Any one of these factors, or the lack of any, can affect inclusion and the quality of a student’s education. Thus, culturally competent practitioners feel confident and able to openly discuss culture and religion, as well as issues such as racism and immigration experiences with families, while at the same time exercising their professional judgement about a situation. For example, if there are no staff from a CALD background in the profile of the family relationship service outlet, or accompanying pamphlets do not depict a diverse range of families, some CALD families may then feel the service is not relevant for them. People are often unaware of the ways in which their beliefs and perceptions of others affect their behavior—and the result can be an exclusive workplace culture. The two greatest barriers to accessing services reported for international victims were language and transportation. (p. 200). This includes stereotyping and prejudice. Often, informally mentoring mem… In addition to the difficulties inherent in recruiting staff with appropriate skills, experience and knowledge because of standardised professional training practices (Bhui et al., 2007), CALD staff members should not be seen as being "experts" on their own ethnic group, and CALD families should not be allocated only to CALD staff. Diversity is a product of inclusivity; you need to create an inclusive community in order to become a diverse one, not the other way around. In considering the barriers which exist for people with disabilities in accessing healthcare, many concrete issues can be identified, namely transport systems, distances traveled, road conditions, and staff provisioning. Any framework needs to be adapted to local conditions (Hope, 2004). Building a community without barriers If you follow my work or have read my recently released book, Gig Mindset , then you know that I continuously advocate for making sure all voices are heard and that all people have access to opportunity. Question 11: Suggest 10 cross-cultural communication strategies that might be valuable in a community service facility. Attitudes – In a school system where there isn’t a lot of understanding and knowledge regarding Down syndrome, teachers may fear and resist change. A total of 55 people participated in the primary research for this project through a series of Thursday, November 19th, 2015. For example, being aware of religious diversity within CALD groups makes service providers and practitioners more likely to tailor services to meet the needs of Christian Indians compared to Hindu Indians, Lebanese Muslims compared to Lebanese Christians, and secular Turks compared to Muslim Turks. For some practitioners in the sector, "socially inclusive practice" may be viewed as another (more fashionable) way of describing what they already do, and have always done. Service providers who are unaware of the individualistic norms that underlie models of service delivery in Australia, and who do not acknowledge the resentment some ethnic minority families may experience when receiving a mainstream model that is not tailored to meet their cultural needs, are less likely to engage CALD families in their services (Page et al., 2007). LGBT people are very diverse. 6. For example, Kokanovic, Petersen, and Klimidis (2006) found that CALD families accessing mental health services indicated considerable concern about the impact on the family's standing in the community of having a relative with a mental illness. See Moore (2009, p.7) for a summary of the old and new paradigms of thinking in relation to disadvantage. Linda A. Heyne, professor at Ithaca College, wrote an article outlining the four most common barriers to an inclusive environment. Such matches can be useful to families who are concerned they will not be understood or that service providers who are not of the same cultural background will judge them. There is no clear definition of the term "institutional racism", as it is used differently in the medical, health, social work and education literatures. fear of authorities, such as child protection, police, courts, taxation, immigration and housing departments (although not strictly speaking a cultural barrier, it is a barrier that CALD families may face). The project examined issues faced by the more than 250,000 people born in Africa who are now living in Australia. (1984) stated that one of their cultural beliefs is that "the private shame of a family should not be made known to outsiders" (cited in Forehand & Kotchick, 1996, p. 199). Identify, address and monitor barriers to community participation and social inclusion . 5 means people with disability have the appropriate support to access and fully participate in their community, in healthcare, education, transport and housing. Yet, we suggest that specifically examining service provision using a social inclusion lens provides: Additional resources are likely to be needed to address any perceived shortfalls in the way in which an organisation addresses social inclusion. Disability affects more than one billion people worldwide. Jawad Hussain Qureshi always worked on equity and social justice issues as a student, in previous employments and as a community activist. For example, many refugee families will have experienced violence or abuse from officials in their own countries, and this may well affect the way they relate to any authority figures (Sipe, 1999). by Natalie Holder. The National Evaluation of Sure Start in the UK (Lloyd, O'Brien, & Lewis, 2003) indicated that most family counselling services have great difficulty engaging fathers. When ethnic minority families experience disruption and conflict in their family relationships, government-funded services, such as those provided by FRSP, can provide assistance and support. By reflecting the diversity of the Victorian community within its workforce and equipping staff with the necessary There are a number of practical barriers that can affect service accessibility that are not exclusive to ethnic minority families; low-income earners and rural and remote residents may also experience practical barriers in accessing services. However, in collectivist cultures, it is normative to rely on the family as the main source of support and family issues are generally not to be known to outsiders; if they were to become widely known, it could compromise their social standing in the community. For example, based on research that investigated parent training issues with Chinese families in the US, Lieh-Mak et al. While this barrier can be partly addressed by translating relevant written materials, translation of information in and of itself is not sufficient. There are symbols and pictures of Medibank’s pride in diversity around the workplace, and we were one of the first major consumer brands in Australia to integrate positive LGBTIQ messages and imagery into large-scale mass media. These can include, for example, local CALD advocacy groups, Migrant Resource Centres (MRCs), Ethnic Communities Councils (ECCs), language centres that provide interpreting and translation services, centres that specialise in meeting the needs of refugees or newly arrived migrants, and multicultural organisations. an opportunity to express the ways in which services and programs are actively contributing to a social inclusion agenda, above and beyond their day-to-day business; a more comprehensive picture of the barriers and challenges to the access and use of services by families who are disadvantaged; and. People from diverse communities can face additional barriers to getting the help that they need. develop effective and targeted strategies to address racism, discrimination and prejudice; include African Australian communities as genuine partners in the development and delivery of targeted services, programs and education initiatives; provide background information and education to service providers on the pre-arrival experiences, backgrounds and culture of African Australians; and. If the staff profile of service providers at a family relationship service outlet is not culturally diverse, this can compromise the extent to which they perceive or have a choice in service providers. The Australian Institute of Family Studies acknowledges the traditional country throughout Australia on which we gather, live, work and stand. These may be compounded further by the cost of accessing services for those living in poverty or in poor areas. It is important for service providers and practitioners to keep a regularly updated list of the main CALD-focused centres and organisations in their local community who can offer interpreting and translation services as well as support and advice. Families need to be understood not only in cultural context, but also in the context of their experiences. There are also a number of barriers to effective and culturally appropriate service delivery that service providers and practitioners face when interacting with ethnic minority families. Thus, the challenge of acculturation spills over into the second and subsequent generations of CALD families, and may underlie intergenerational conflict or tension between family members. Rumi, the ancient Sufi mystic and poet, used to write: “If you desire healing, let yourself fall ill, let yourself fall ill”. The authors also suggested that service providers or practitioners may misinterpret the body language of CALD families, which can interfere with how comfortable the latter feel about expressing their issues or concerns. 3B Collaborate with the person and supervisor to identify solutions to overcome . Because of differences in cultural characteristics between Anglo-Australian and ethnic minority cultures, a number of barriers to equal access and use of services may be perceived or experienced by service providers and practitioners who deliver services to CALD families. A total of 55 people participated in the primary research for this project through a series of Strategies to better engage and sustain effective work with marginalised families potentially require a greater investment in staff time, training and resources.1 Initiatives that impose additional demands on staff who are already working to capacity are unlikely to succeed. 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